The demand for business process outsourcing is high because of the increasing cost of labor in the first world countries. The amount of savings that foreign companies can get from outsourced projects is significant that the demand continuously goes up. The influx of call center projects called the establishment of big call centers not only in the Philippines but also in India. The other Asian countries are also following. China, in fact, is investing a huge amount of money for improving their English communication skills. A few years from now, India and the Philippines will no longer be the only players in the call center and other BPO projects. The competition will become stiff and skills should be improved.
At this time, most of the outsourced projects are awarded to India and the Philippines whether in the area of telemarketing, systems development, virtual assistance, data entry and other administrative and technology jobs. If you are one of those people who are already availing of their services or are interested in availing of the services from these countries, it would be important to understand their work habits and attitudes. Here, I will present some basic information about Filipino online workers for you to better understand them and make the working relationship successful.
1. Filipinos are hardworking.
Generally, by nature, online Filipino workers are committed to deliver what is expected from them. Those who are into full-time virtual employment will ensure that they will perform well. The benefits of working from home is tremendous compared to a daily commute to physical employment. The state of traffic and the cost of transportation are significant factors to influence one's decision to stay at home. If a Filipino finds an opportunity to work from home with good and stable online employment offer, generally, the opportunity will be grabbed. The rewards are higher compared to the tax deductible salary that will be received from physical employment. With the right motivation and it he is fit into the work, you will get the most out of your Filipino worker.
2. Filipinos are courteous and respectful.
The nature of addressing superiors as Sir or Ma'am is inherent. This comes naturally as this is the general way of showing respect rooted from the influence of the educational system. If you are not comfortable with this, you have to tell your worker that you prefer being called by your first name, or whatever your preference is.
3. Filipinos are sensitive.
Common correction languages like WTF or F or BS may be shocking for a newbie. Filipinos are not used to hearing this straight discipline or emotional expression. In time, as the working relationship grows, he or she can get used to it. However, at the initial encounter of such, it will be shocking. The good thing about Filipinos is that we easily adjust to any one's personality. We may easily get shocked but we can also easily adapt and get used to it.
4. Filipinos learn from mistakes.
If there is something that needs to be corrected, it will be best to call his or her attention and explain what needs to be done or not to be done and things will be better. Do not expect that everything will be understood easily. What may be easy to understand at the west side of the world may be strange for the eastern side. A typical example is the understanding of time zone. The Philippines only has one time zone. Hence, this is something that needs to be explained especially for Virtual Assistants who will be in charge of setting up appointments or similar tasks that are time-sensitive.
The above are the basic characteristics that can help you understand Filipinos better in terms of work attitude. When these are considered, you will better be able to strategize to make the employment successful with effective and efficient service.
Visit this site
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment